Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎01-04-2018

Connection issues when band steering enabled

[ Edited ]

I have a Canon Mf229dw and cannot connect to the network when the wireless AP has 5g band steering enabled. When that option is disabled on the AP, the printer can immediately connect and get an IP address.
Can anyone chime in with their experience on this particular configuration? I know the printer is only capable of connecting to a 2Ghz network, but in that case it is supposed to just connect to the 2G radio on the AP and NOT completely fail to connect (it's a dual radio AP).

Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: Connection issues when band steering enabled

Hi Hellomoto79     


Based on what you described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:                

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement