Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎01-06-2018

Canon MF628 won't copy

Help!  it stopped copying-- just sits and spins, light flashes-- nothing!! 

I tried installing the new driver on my mac-- now what?

Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: Canon MF628 won't copy

Hi trinahammond,                   


There is a recommended patch to install if you are having copying issues.  Let's perform the following steps to download and install the patch:

1.  Visit Canon's website at:

2.  Type MF628Cw in the "Enter a Model Name" box and click search.

3.  On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.

4.  Select "Operating System"

5.  Under the Firmware Tab click on the file named "[Windows] MF624Cw/ MF628Cw Firmware Update Tool (V03.01)".  After reading the details and disclaimer, click 'I Agree to terms.  Download and save the file to your computer.  Once the download is complete, double-click the file from its download location to begin the installation.

6.  Attempt a copy at this point.


If you continue to have difficulties, please contact our support group using the following link:

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement