Hi trinahammond,
There is a recommended patch to install if you are having copying issues. Let's perform the following steps to download and install the patch:
1. Visit Canon's website at: http://usa.canon.com/support
2. Type MF628Cw in the "Enter a Model Name" box and click search.
3. On the Support page for your unit, click the 'Drivers& Downloads' link in the middle of the page.
4. Select "Operating System"
5. Under the Firmware Tab click on the file named "[Windows] MF624Cw/ MF628Cw Firmware Update Tool (V03.01)". After reading the details and disclaimer, click 'I Agree to terms. Download and save the file to your computer. Once the download is complete, double-click the file from its download location to begin the installation.
6. Attempt a copy at this point.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
