Color imageCLASS MF743Cdw unable to color scan checks

[ron2917]

Hello,

I am attempting to scan a check for record retention purposes. When i scan a check every 1/8 or so is blank followed by 1/8 of the image repeated. Is this some sort of security mechanism with the scanner? I did not have this problem on my old HP scanner. The scanner seems to scan other documents fine. If I obscure the majority of the check the portion not obscured scans fine as well. It leads me to believe its not an ink mechanism in the check but some logic in the scanner purposely doing this for checks.

[Hector]

Hello Ron2917,

Some items like certificates, checks and secure documents will scan with lines in it if it is performed in color. You can still scan/copy the checks in black and white. Unfortunately, this feature is built into the MF743Cdw and there would not be a setting to change it.