Color imageCLASS MF634Cdw

[Lola2]

The printer works, but the scanner says that it can't connect to the computer and does not work. I tried scanning and saving in a thumb drive to no avail. I uninstalled and re-installed the printer several times... nothing.... At this point I am pretty desperate. Any suggestions?

[Danny]

Hi, Lola2!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Hector]

Helo Lola2,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What version of the Mac or Windows operating system are you using on your computer?
2. Are you connecting via USB or is it over a network?
3. What error code number do you get when you try to scan?

For a more immediate response, feel free to contact support at 1-800-652-2666. Our agents would be happy to help.