Color ImageCLASS MF741Dfw will NOT scan

[zzzdogman]

Bought a Color ImageCLASS MF741Cdw a year or so ago and all fine until recently.  Unit is HARDWIRED to a desktop.  Have had this problem for about a month now and when first occurred I deinstalled/reinstalled printer using most current drivers from the Canon Support Page AND downloaded the desktop MF Scan Utility.  Problem seemed to clear until this past weekend.

PROBLEM:  When trying to scan using printer U/I pushbuttons, I receive a "Connect the Computer" error.  When tryng to scan using the MF Scan Utility I receive "Scanner Error 255,0,0"

Sooooo Canon...I see this probelm has persisted for a couple of years now...what is the DEFINITIVE and FINAL solution??

[Hector]

Hello zzzdogman,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What version of the Mac or Windows operating system are you using on your computer?
2. Are you connecting via USB or is it over a network?
3. What security software do you have on the computer?