We,ve had our laser printer for some years now and haven't had any problems replacing the toner cartridge until today. As we were printing there was a paper jam the red light began to flash. After we cleared the paper the red light kept flashing so we tried to replace the toner cartridge. When we did it sounded like it was doing it's thing but kept giving us the "Install Cartridge" prompt and nothing we did could stop it and that's where we are currently. Any help would be appreciated.
Thank you in advance,
Thanks for letting us know what Canon product you've got. The imageCLASS D340 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
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