I know this has to be a setting but I've searched and searched for days and found nothing. This yellow line started appearing on most of my papers a few weeks ago but I didn't change any of the settings. Well didn't change any settings on purpose. Any ideas where to turn this setting off? Any ideas would be greatly appreciated. Thank you
So that the Community can help you better, we will need to know a little more information.
Do you see any error messages?
What version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks, and have a great day!
The issue looks like a problem with the yellow toner cartridge or a problem with the fixing assembly. In this situation, you can try removing the yellow toner cartridge and check if is seated properly or leaking. Once the toner cartridge has been reloaded, you can try cleaning the fixing assembly 2-3 times to see if the yellow line clears. If it does not, you can also try replacing the toner to see if the yellow clears.
If you continue to have problems with the yellow line, it looks like the printer needs service. You can check your available service options by logging into your MyCanon account.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.