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New Contributor
Posts: 4
Registered: ‎07-21-2019
Accepted Solution

Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

So I replaced a yellow ink cartridge just as the printer told me - I had to push that cartridge VERY hard to get it all the way in. Now I am getting this error code. I see many have had same problem but with other models, so I'm hoping someone can guide me who has experience with this model.

 

Thanks!

Product Expert
Posts: 2,148
Registered: ‎07-28-2014

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

Hi luvmyblues,

 

Please disconnect the power cord for 30 minutes.  After that time, please reconnect the power cord and turn your printer on.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎07-21-2019

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

this did not work

New Contributor
Posts: 4
Registered: ‎07-21-2019

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

DID NOT WORK!
Product Expert
Posts: 2,916
Registered: ‎10-16-2012

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

Hello.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎07-21-2019

Re: Canon Maxify MB2720 - new ink cartridge not recognized - support code 5501 - NEED HELP!

I am calling and have been on hold for awhile. Is there a chat option?
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