Canon Maxify GX6021 not printing any color at all.

[jhmauldin]

Canon Maxify GX6021 not printing any color at all.  I have done the nozzle check, cleaned and deep cleaned and not color shows.  Only black prints on test page.  Ink only 1/4 down.  Please help

[Hector]

Hello Jhmauldin,

That issue can be caused by a problem with the color print head or air in the ink lines. In this situation, you can try reloading the color print head that the ink sprays out of to see if it resolves the issue. You can use the steps in the link HERE to reseat the color print head. While reseating the color print head, you can inspect the color ink lines attached to the print head carriage. If the ink lines are empty, or if there are gaps in them, you can perform an ink flush for color only after reseating the print head.

[Photogvt]

I have had the same problem with my GX6021 not printing in color at all and I try just about everything everyone was suggesting. Then, today, I decided to give it one more shot before I replaced it with a Digital Monday sale printer.

I tried this twice, and it didn't help: settings (the cog icon at the bottom of the home screen) > maintenance > deep cleaning

Then I tried this: settings > maintenance > ink flush—and it worked! I'm printing in color again!

I hope this helps. Good luck!