05-12-2022 10:50 AM
I have a Canon MF7460 that prints from the computer and the platen glass, but doesn't recognize a document being directly placed in the feeder tray. Our maintenance guy seemed to think that maybe it has a broken scanner eye. Any suggestions?
05-18-2022 04:33 PM - edited 05-18-2022 04:34 PM
If the feed is not able to detect paper in the feeder tray anymore, it will usually point to a problem with the hardware. In the feeder, there is a tab that gets pushed back once paper is loaded into the tray. If the printer can't detect the paper, it will me there is something wrong with that tab/sensor. You can use the link HERE to log into you MyCanon account to see what service options are available.
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