Canon MF731C laser printer turns paper light red/pink when printing/copying

[gores95]

Hello when I print in color the entire paper has a reddish tint in it. Black and white comes out perfect though. This happens whether I print from my iPhone (AirPrint) or I put something on the glass and copy it. The paper just comes out reddish/pink all over. I do not use the printer through my computer, I use it to just print from my iPhone. Model is Canon MF731C. The maintenance functions on the printer itself in settings doesn't help. The toner cartridges were all replaced a few months ago and all show pretty full. Any suggestions? Thanks.

[shadowsports]

Greetings,

Maybe you mean MF731Cdw 

Support | Color Laser | Color imageCLASS MF731Cdw | Canon USA

Please provide an image of the output showing the reddish tint.

[gores95]

Here you go. And yes you are right that is my printer model.  Thanks!

[shadowsports]

Greetings,

Thank you. Some additional questions, sorry.

When did this start happening?  Did something change?

Are you using Canon branded toners?

Do your toners have adequate levels?  If depleted, incorrect color cast can result.

Does this behavior occur for all color prints and from any application?  

Have you changed any of the printer's color settings? (Color Gradation)

Next steps I might take:

-Remove, inspect, clean and reseat my toner cartridges in the carrier tray.  Look for an excessive amount of toner build up. 

-If you are not using Canon branded toner, switch to them

-Perform a factory reset on the printer, then retest

-If all else fails:

Your printer has a 3 yr warranty from Canon.  You can contact them.  They can evaluate if the printer is operating correctly and / or provide another solution.

[gores95]

Thanks Rick. I will try these. How do I do a factory reset?  Thanks again.