If the paper tore and you can no longer reach the paper from one of the access ports, you can try removing the toner cartridges to see if you can locate the paper. If the paper is still not found, you can try turning the printer off and on to see if the paper advances and you can locate the rest of the paper. If you are still unable to remove the rest of the paper, it looks like the printer needs service and you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist and can provide any available service options.
