10-24-2023 09:26 PM - last edited on 10-24-2023 10:00 PM by Britteny
I tore the jammed paper and now cannot reach the jam from any of the three access points identified on screen. Any advice on how to proceed before Canon support opens in the morning?
01-10-2024 02:35 PM
If the paper tore and you can no longer reach the paper from one of the access ports, you can try removing the toner cartridges to see if you can locate the paper. If the paper is still not found, you can try turning the printer off and on to see if the paper advances and you can locate the rest of the paper. If you are still unable to remove the rest of the paper, it looks like the printer needs service and you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist and can provide any available service options.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.