08-22-2023 11:48 AM
Prior if I put paper or envelop into the multi-tray then print it would use the multi-tray to print regardless of drawer 1 having paper or not. Now, for some unknown reason, if I print with paper or an envelop in the multi-tray it ignores it and uses drawer 1. I can go into the printer settings and make the multi-tray default and it will work so it's not an issue with the multi-tray. Does anyone know the fix to get the multi-tray to be priority over drawer 1 or a print work-around without having to go into three different screens to make the printer use multi-tray? We have a number of pre-filled forms and don't want to change the settings all day long.
08-29-2023 02:52 PM
Did you see if the remote ui has been reset. I had a similar problem and found it disabled the multipurpose tray.
08-29-2023 04:23 PM
I just checked that and it was enabled.
08-29-2023 05:16 PM
Hmmm, I have mine set for #10 envelope by default.
09-15-2023 03:42 PM
lol, I just tried printing an envelope in the multi-tray with tray 1 loaded and it used tray 1. Must be a glitch in the firmware.
11-08-2023 01:41 PM
Hello PMiMG,
For the printer to take a specific paper from the multipurpose tray, you would need to change the registered paper size on the printer using the steps in the link HERE. For a work around, you can try choosing a specific paper source using the print settings on the computer and saving the settings as a preset. To see what available driver options you have for your specific OS, you can contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
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RF1200mm F8 L IS USM - Version 1.0.4
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