05-05-2019 09:44 AM
I am currently running the latest Mac OS software. However, my Macbook is unable to detect my scanner. I cannot open MF Tool Box, the following message would appear:
My printer is functioning normally, but I am unable to use the scanner. I have tried installing the latest drivers but nothing has worked yet. By the way, my printer (MF 3010) is connected to my Macbook via USB. Please help!
05-06-2019 12:25 AM
Just installed my PIXMA G3200 printer to Mac using Mojave. It works beautifully except for the ability to scan to the computer software (Canon IJ Scan Utility- doesn't recognize the new printer.
05-06-2019 01:27 PM
Are there any devices connected between the printer and the computer, like a USB docking station or extender? If so, please disconnect the printer from the device, and then connect it directly to the computer. Next, scan a document.
May I also have you perform a complete uninstall and reinstall of the scanner driver. Please quit the MF Toolbox software, and then follow the instructions below to uninstall the drivers:
1. Click on [Finder] and then click [Go] at the top of the screen.
2. Select [Applications].
3. Delete the [Canon MF Utilities] folder.
4. Click on [Go] again, and select the [Macintosh HD].
5. Click [Library].
6. Click [Image Capture].
7. Empty the [Device] and [TWAIN Data Sources] folders.
8. Reboot the computer.
9. Once the computer is back on, empty the [Trash Bin].
Once you have emptied the Trash, please click the link below to download and reinstall the scanner driver and software:
If the issue persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).