05-10-2019 04:30 AM
I understand that the black ink cartridge is empty, but not allowing you to replace it. When the unit detects ink in the cartridge it will not move the cartridge to the replacement location until the unit displays a circile with an x over the cartridge. However, to troubleshoot, if the cartridge is not pushing ink through correctly or if the cartridge is empy, please perform two cleanings, followed by printing the nozzle check pattern.
The following steps will assist you: