Canon ImageRunner 1025iF not connecting via USB

[GeorgeM71]

I have a Canon Image Runner 1025iF and I'm not able to load the printer drivers.  When asked to connect the USB cable to the computer, the add printer wizard appears. The software continues to run until the message "not able to find the USB connection" appears.  If I cancel the add printer wizard, the software still indicates the USB port can't be found.  I tried loading the print drivers from a Windows 10 laptop and a Windows 2000 laptop.  Both resulted in the same error.  I used the software CD that came with the printer.

Has anyone else encountered this problem and found a soluition?  Thanks for ANY help!

[Danny]

Hi, GeorgeM71!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!