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Setup second-hand office Canon imageRUNNER for printing/scanning/copying

netprint
Apprentice

Dear forum participants,

I got a second-hand Canon imageRUNNER ADVANCE C5030i office printer from a company that used it in combination with a smart card reader to allow employees to print only their documents.

Now I want to use this printer/copier/scanner for private use (for simple printing/scanning/copying) at a social association.

 

When I start the device, I only see the attached "Not Activated" message (in the Universal Login Manager screen).

- I already retrieved a license key/license file from http://www.canon.com/lms/license/ by entering the serial number and activation keys, but I'm not able to find out what to do with this file/number.
- I already went into the Service Mode by hitting [Additional Functions-2 and 8-Additional Functions].
- I tried printing a test page (as the IP address might show up there, which I might use to get into the Remote UI) as described in https://www.youtube.com/shorts/4NRyDXtu9xo , but nothing is printed when I press the green button (even though the printer shows status READY).
- I tried pressing the 123 button, but the IP address isn't shown there (which I might use to get into the Remote UI).
- The following is not available, because nothing happens when I press the Settings/Registration button: (Settings/Registration) → [Preferences] → [Display Settings] → [IP Address Display Settings] (source: https://oip.manual.canon/USRMA-0311-zz-CS-enUS/contents/1T0003185531.html ).
- I tried to delete password settings as described in https://www.fixya.com/support/t24280238-enter_service_mode_canon_ir2270 , but that didn't change anything.
- I tried finding out the IP address of the printer by connecting it to a laptop using a LAN cable and typing arp -a and ipconfig in the command prompt, but I wasn't able to find the IP address of the printer there (which I might use to get into the Remote UI).

 

Do you have advice on what I could do to be able to use this printer for printing/scanning/copying?

Thank you very much in advance for any advice!

20231017_195537.jpg

2 REPLIES 2

StevenMOD
Moderator
Moderator

Hello netprint,

 

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, an authorized dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!

Hello, it would be very nice if forum community members could share their advice on what to do in such situation.

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