11-04-2017 05:15 PM
How do I stop the high pitch tone that sounds while the printer is running? I thought maybe it was some sort of data recieving tone since I am using wireless but it happens whenever something is printing whether I print from the computer, scan or copy something. Is there anyway to mute this sound or stop it from going off?
11-27-2017 12:32 AM
Hi chamilton2392.
Is the printer plugged into a surge protector? If so, please power the printer off and plug it directly into a wall outlet. Once the printer is back on, please make a copy to verify if you still hear the noise.
If the noise persists, we will have to recommend that you call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.
05/13/2026: New firmware updates are available.
EOS R5 Mark II - Version 1.3.0
EOS R6 Mark II - Version 1.7.0
03/17/2026: New firmware updates are available.
SELPHY CP1500 - Version 1.0.7.0
01/20/2026: New firmware updates are available.
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.