Hello, Any help or reasonable suggestions would be appreciated. I have a Canon Multi-Function printer (MF4890dw) that prints fine, but I cannot get it to scan. I've tried removing the printer, installing new drivers, and the Network/USB Scan Patch in every conceivable order that I could think of with no luck. Here is the general pattern I followed when attempting to get this to work:
Restart (not reboot) the laptop again
Scanning still does not work.
I've tried installing the MF Toolbox but it does not recognize the printer as a scanner. This is the message I get:
Thanks for letting us know what Canon product you've got. The imageCLASS MF4890dw is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
Thank you for the reply, although I hoped there would have been a resolution to the issue. Interestingly, I have a second laptop with a fresh install of Windows 11 and the printer works as designed over a USB connection (at least for print and scanning) with only the Canon driver installed.
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