Canon Faxphone L100 Error on Incoming Faxes

[MarkAltiero]

I am having an issue where when I receive a fax it prints out a page saying that the receive job resulted in an error  (The result is NG).  I'm not sure if it is a network thing or if it's just that the fax machine is old.  If someone could help that would be awesome.

[Hector]

Hello MarkAltiro,

NG will appear in a fax report if there is a problem with the call quality or if the fax transmission was dropped/interrupted. In this situation, you can try connecting the fax directly into the wall if you are using any splitters or try a new phone cord. You can also try turning off the error correction mode ECM RX (MENU>>FAX SETTINGS>>ECM RX) to see if it the faxes will come in.