03-29-2023 01:37 PM - last edited on 03-30-2023 09:26 AM by Danny
I have set up the fax number in the printer itself. The phone line is directly connected to the wall jack and the "receive" settings are set to automatic. I have an important fax that will not print. Do I need to include a "1" before the the area code when sending faxes? I have my fax number entered correctly otherwise I would not be able to receive a fax. The problem is, it will not print the incoming fax. I would assume this is a problem that has nothing to do with my computer and everything to do with some settings in the printer itself. Please help!
03-29-2023 01:55 PM
Hey there! When sending a fax, you would dial a number just as you dial from your regular old-fashioned landline phone - so if your provider requires you to dial the 11-digit number (1+area code+number), then you'd dial "1", otherwise, just dial the 10-digit number (area-code+number) and hit send.
This may sound silly, but it has to be said - your landline outlet does need to have a dial tone; otherwise, you can't send or receive faxes.
If you need help, don't hesitate to reach out to phone support at 1-800-OK-CANON (800-652-2666).
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 188.8.131.52
PowerShot SX420 IS - Version 184.108.40.206
PowerShot 620 HS - Version 220.127.116.11
PowerShot SX720 HS - Version 18.104.22.168
PowerShot G1X Mark III - Version 22.214.171.124
PowerShot G7X Mark II - Version 126.96.36.199
PowerShot G9X Mark II - Version 188.8.131.52
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.