03-21-2023 02:46 PM - last edited on 03-22-2023 09:27 AM by Danny
I am having an issue where when I receive a fax it prints out a page saying that the receive job resulted in an error (The result is NG). I'm not sure if it is a network thing or if it's just that the fax machine is old. If someone could help that would be awesome.
03-28-2023 12:47 PM
NG will appear in a fax report if there is a problem with the call quality or if the fax transmission was dropped/interrupted. In this situation, you can try connecting the fax directly into the wall if you are using any splitters or try a new phone cord. You can also try turning off the error correction mode ECM RX (MENU>>FAX SETTINGS>>ECM RX) to see if it the faxes will come in.
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