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etp
Occasional Contributor
Posts: 22
Registered: ‎10-11-2017
Accepted Solution

Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

[ Edited ]

I need to find out how to scan direct to a folder on my computer when connected by USB. Microsoft Win/FAX seems to work fine but I would like to scan direct from the 733 to a designated folder. I get a generic error message after a time out.

 

Win 10 64 bit.

etp
Occasional Contributor
Posts: 22
Registered: ‎10-11-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Tried loading the utility but I do not see any menu items for it and it did not help. Also updated the printer driver.

etp
Occasional Contributor
Posts: 22
Registered: ‎10-11-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Ok, reloaded all the software from the disk and that fixed the scan issue. Online software did not work.

Now how do you change the destination folder?

etp
Occasional Contributor
Posts: 22
Registered: ‎10-11-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Also it will only scan one side in COMP mode on the 733 panel. USB scans both sides.

Moderator
Posts: 1,411
Registered: ‎07-08-2013

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Hi, etp!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Product Expert
Posts: 114
Registered: ‎03-01-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Hello etp,

 

When you scan using the buttons on the operation panel of your Color imageCLASS MF733Cdw, by default, the scanned data is saved to your "Documents" folder.  A subfolder named with the scanning date is created, and the data is saved to that folder.  If you want to direct where the scanned data is saved on your computer, you will need to make this change using the MF Scan Utility.

 

Please follow these steps to change where the scanned data is saved when using the printer's operation panel to scan:

 

 1.  On the Windows desktop, double-click MF Scan Utility to open it.

 

Note: You can also open the MF Scan Utility by clicking [Start] on the Windows task bar, [All Apps], [Canon], [MF Scan Utility].

 

 2.  Click on "Settings..." (in the bottom right corner).  The Settings dialog window opens.
  
 3.  Click on the Scanner tab ( icon with a picture of a scanner with an arrow pointing down).

 

 4.  Click on one of the scanning buttons (i.e. "Color Scan", "B&W Scan", etc.).

 

 5.  In the "Save Settings" section, click on the down arrow for "Save in" then choose your location or "Add" to browse to a different location to add.

 

 6.  Click "OK".

 

Now when you scan using your printer's operation panel, the scanned data will be saved to the location you have pre-selected.

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

etp
Occasional Contributor
Posts: 22
Registered: ‎10-11-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Found it, but after that system update droped by MS this week, it says connect to computer. So I went in and did a WIN FAX/SCAN and all seems to be working again from the 733 panel.

 

Still can't do a double sided scan to computer from the 733 panel. USB still works fine.

Product Expert
Posts: 114
Registered: ‎03-01-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Hello etp,

 

Since you are no longer able to scan with the MF Scan Utility after Microsoft performed an update, I suggest you uninstall the current drivers and MF Scan Utility scanning software then download and reinstall the drivers and updated MF Scan Utility from our web site to resolve your issue.  Since there is limiation on characters in the forum, click HERE to view the steps to uninstall and resinstall from our web site (disregard the section about the Patch for Network Scan, USB Scan, this is for other models).

 

Also, to scan double sided, you would check the box "Scan both sides when scanning from the feeder" in Scan options of the MF Scan Utility.  Click HERE for an example.

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

etp
Occasional Contributor
Posts: 22
Registered: ‎10-11-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

[ Edited ]

That worked, many thanks!

 

I did not need to reinstall software as it magically started working after using MS SCAN?FAX.

Product Expert
Posts: 395
Registered: ‎02-28-2017

Re: Canon - Color imageCLASS MF733Cdw SCAN TO COMPUTER

Hi etp,

 

You are welcome.  I am glad the issue has been resolved for you.

 

If you need further assistance, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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