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New Contributor
Posts: 1
Registered: ‎11-07-2017

CanoScan 9000F mark II problem with MacOs 10.12.6

Hello, My mac was updraded OS to 10.12.6.

I already downloaded lastest firmware for the CanoScan 9000F mark II.

But after I installed the driver, it cannot performed. It showed 

"

Scanner reported an error

 

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- USB cable is disconnected.

 

Please check and try again.

"

 

“SS” 2560-11-07 at 5.56.33 PM.jpg

 

I tried to find the solutions but it didn't work.

Please help me to use the scanner, Thank you.

Thanat.

Frequent Contributor
Posts: 26
Registered: ‎11-08-2017

Re: CanoScan 9000F mark II problem with MacOs 10.12.6

Do you see the scanner in the USB section of System Profiler? If no, either power or usb cable isn't proper. if yes, driver is the issue.

Assuming this is with you using the included software?
Product Expert
Posts: 359
Registered: ‎01-20-2016

Re: CanoScan 9000F mark II problem with MacOs 10.12.6

Hi thanat,

 

Let's test the hardware by scanning from a different program.

 

  1. Click the Finder icon in the Dock at the bottom of your screen.

  2. Click on "Go" in the Menu Bar at the top of the screen.

  3. Select "Applications."

  4. Select "Image Capture."

  5. If you see the message "No camera or scanner is selected," hover your mouse over "Devices," then press "Show."

  6. Select your scanner.

  7. You can press "Scan" to begin immediately, or "Show Details" for more options.

Are you able to acquire an image?

New Contributor
Posts: 1
Registered: ‎07-21-2018

Re: CanoScan 9000F mark II problem with MacOs 10.12.6

I'm having the same issue. I do acquire an image in Image Capture and I have tried deleting the CanoScan 9000f from the Image Capture Devices list, but I still can't use ScanGear which is annoying because I'm trying to scan film.
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