OS: Mac OS X 10.14
Installed Canon MF Scan utility and added the printer from Network Scanner.
When I try to scan, I get the Error code: 2100009 - Cannot Scan (see below).
I also tried from scanning from printers/scan, that works, but I cannot scan double sided there.
Need help urgently pls.
I am now haveing the the same teh error code 2100009. Strangely, I had been scanning a great deal and suddenly this error poped up. I tried rebootong my laptop and trurning the prointer off and on. Then I was able to scan a couple of items but then once again the error. So I am really at a loss and need help.
Hello oaltun, ktech, doshi_am, and Lhenion.
The MF732Cdw is a non-US model; while I'll do my best to assist, you may need to seek support from the region in which the MF732Cdw was initially released.
If this error is following a Mac OS system update, try first moving the following drivers to the trash from the following folders:
Mac HD > Library > Image Capture > TWAIN Data Sources > Canon MF732cdw series
Mac HD > Library > Image Capture > Image Capture > CanonMFscanner
(Note: depending on version of Mac OS and what was previously installed, one of the above entries may no longer be present)
Next, move the MF Scan Utility folder from Applications > Canon Utilities to the trash.
After the above, download and reinstall the latest drivers from the appropriate Canon support page (you may find your region using the map at http://global.canon/en/support/)
If you need immediate assistance with this issue, please contact the appropriate branch of Canon through the above Canon Global map.
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I did everything you said to do...but I'm having the same result. This has been ongoing for weeks now. With Covid-19, I'm not sure if there's tele-support. I even deleted the printer and re-added it...twice. Still, no luck with scanning.
I was able to get my scanner to work (this literally happened two minutes ago). I was in MacHD>Library>Image Capture>Devices and noticed a lot of files that didn't fit with the scanner I have but were Canon products. I deleted them all, and it's working now.
I had these issues and both attempted deletion and reinstallation along with computer restart as well as removing the extra items in the image capture devices folder and neither worked.
I finally solved the issue by going to my scanner, selecting scan->Remote Scanner at which point it looks like this and the scanning error no longer appears and scanning works fine.
My best guess is that this is a security feature to limit scanning from a device found on a network without physical access.
I hope this helps.
09/26/2023: New firmware updates are available.
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