I was able to get my scanner to work (this literally happened two minutes ago). I was in MacHD>Library>Image Capture>Devices and noticed a lot of files that didn't fit with the scanner I have but were Canon products. I deleted them all, and it's wo...
I did everything you said to do...but I'm having the same result. This has been ongoing for weeks now. With Covid-19, I'm not sure if there's tele-support. I even deleted the printer and re-added it...twice. Still, no luck with scanning.