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New Contributor
Posts: 2
Registered: ‎01-29-2019

Cannon Image class

This printer continues to blink a red light on the button that looks like a sheet of paper.  There is plenty of paper in the tray.  How can I get this to stop.  It is very annoying trying to print.  

Moderator
Posts: 566
Registered: ‎11-20-2012

Re: Cannon Image class

Hi cathyrm! 

Thanks for joining and posting in the Canon Forums! 

To have a better understanding of your issue, please let everyone know what printer model you own. That way our community can provide you with suggestions that are appropriate for your product. 
 

If you are in the United States and this is an urgent support need, you can find our Knowledge Base and contact our support team click here.

If you live outside the United States, please click here and select your country or region for your support needs.


Thanks!

 

New Contributor
Posts: 2
Registered: ‎01-29-2019

Re: Cannon Image class

Cannon printer is model LBP151dw

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Product Expert
Posts: 595
Registered: ‎09-30-2013

Re: Cannon Image class

Hi cathyrm.

 

When the paper indicator light flashes, this may indicate that the machine is out of paper, or the wrong paper size is selected. Please turn the printer off and back on. Once it is back on, please press and hold the paper indicator key for 3 seconds. This will cause the User Data List to print from the machine.

 

If the User Data List prints, please check the page size settings in the program that you are using for printing and verify that it matches the size of the paper loaded in the tray. If the error persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

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