02-04-2019 02:30 PM
So that I can best assist you, I will need to gather some more information. Please answer the questions below:
1. Which version of Windows or macOS is installed on your computer?
2. Are you printing images?
I look forward to your reply with the information I have requested. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).