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Can't scan to email

Martijn1689
Apprentice

Hi all,

 

I've bought the MF643CDW and i am unable to let the printer scan to email. I've seen all the instruction videos on youtube. I've tried everything, but nothing works.

 

Problem:

I want to install my GMAIL account on the machine: 

- Changed the SMTP port to 587

- I changed the SMTP AUTH settings

- Entered my login user name and password

- TLS Enable but not the validate box.

 

I receive an #839 error. wich means:

Cause
The user name or password specified in Communication Settings is incorrect.
Remedy
Check the user name and password set for <SMTP Authentication (SMTP AUTH)> in Communication Settings. (See "Common Communication Settings for E-Mail/I-Fax.")

 

I've checked every user name en password 100 times, but it does not work.

 

Someone with the same issues?

4 REPLIES 4

shadowsports
Legend
Legend

Greetings,

 

The username is your full gmail address "xxx@gmail.com"

 

What are you using for incoming / outgoing mail servers?

 

Do you have 2 factor auth enabled on your account?

 

Are you allowing "Less Secure Apps"?

 

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

Hi,

 

Username and emailadresbox: xxx@gmail.com

Password: correct and checked

SMTP: smtp.gmail.com

TLS for SMTP: check

SMTP port: changed to 587

 

2factor auth and less secure apps is disabled.

 

Canun
Contributor

Problem solved.

 

Solution: create a new Gmail account and everything works fine!...

Thanks everyone for your help 🙂

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