Can't change ink cartridges on maxify mb2320.

[glennscalise]

I open the front door and cartridge holder will not move to the center.  It will not move at all.  I just get a message that the front door is open

[pissedoff123]

Hello;

Are you really saying that if there is some sort of a problem with an ink cartridge that the user must keep printing until the printer thinks the cartridge is empty?  Shoot the enginner and the managers that allowed this to be so!!

I replaced the ink cartridges late last week and noticed that the black cartridge was printing very faintly.  I have a second replacement that I am willing to install. I am assuming that the flaw is in the cartridge because the black was working before the ink cartridge replacement and because all other colors are working properly.

So, please give me instructions how to replace the full, but faulty, black ink cartridge.

Thanks

[pjames1895]

This procedure worked.  The cartridge carriage could be moved and I removed the ink cartridge and replaced it.  Shut the cover, plugged it back in and it started up.  No more ? mark above my M cartridge.  It shows a full M cartridge now.