Black vertical line on scans

[MrsPhilli]

I have an ImageClass mf4370dn and it suddenly has a black vertical line that is printing when I scan a document. It does not show up when I copy it. How do I repair the equipment? Thanks!

[varice]

Voila!  Thank you Mr.19th!! That finally did it! Thanks so much!

[matrixunloaded]

Great instructions. worked like a charm!

[1985slh]

I just started to have this issue.  I have run the "fix/clean" twice and no black ink on the paper.  I cleaned the rollers but still the black solid lines.......  HELP.  Thank you

[Jason]

Hi, 1985slh!
 
To have a better understanding of your issue, please let everyone know the model of the printer you have.
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
 
You can also use the following link to browse our library of user manuals by clicking HERE.
 
Thanks!

[mr19th]

I can't see your scanner, but scanners have to be perfectly clean or else you will see some line if there's anything resting on the glass where the scanner moves.

[neilbinder]

I have an Canon Imagerunner 3035. It suddenly has been showing thick vertical lines. It also notce that it has a greater tendency to do paper jams and seem to be running hot. 

I disconneted the machine however, I am concerned that reconnecting is not going to be enough. What do you recommend? 

Neil Binder

[DBRS]

New to this so not sure if I'm posting correctly.

I have an Pixma MX926 when I scan a document via the ADF a black vertical line has suddenly appeared… I have done all the usual clean, deep clean and platen glass clean.

In other posts...Not sure how the credit card is being used or where

Would appreciate any advice on what else to do…Thanks

[Maje]

DBRS

I have an MX922 so I hope it is similar to yours-

Photo 1 the tiny glass strip to the left of the platen glass- clean that and the black guide above it ( to the left of it).

Photo 2 the bottom inside of the lid, clean all of the black and white guides

Hope that helps!

[DBRS]

Thank you for extra information it has.
Finally got the spot causing the issue .
Many thanks for your help

[DBRS]

Just had to come back and thank you again.
It seems retail store staff have no idea ...a neighbour of mine had same issue ... different brand... had store replace with new only to find new one had same issue... your advice fixed their problem also.
Thank you again