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New Contributor
Posts: 3
Registered: ‎08-17-2020

Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

I have an MF217W printer. All works good EXCEPT that the Automatic Document Feeder takes 1 page and scans it (or copies it) into several pages, usually 3 or 4 pages. The result is that I get 1/4 page scan/copy on each page.

 

I tried cleaning ADF with compressed air, and checked for any paper jams, nothing.

 

Has anyone came accross this issues? any fix for it?

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

Hi steel77.

 

The results you're describing are indicative of the N on 1 or Paper Saver settings.  Scan using the normal Copy mode, and make sure [N on 1] is set to OFF.

 

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New Contributor
Posts: 3
Registered: ‎08-17-2020

Re: Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

Thanks for the reply.

 

I checked the Copy settings, and the [N on 1] function is OFF. I turned it ON, then OFF again to see if it resets, but still getting the same issue.

 

I also noticed that the last bit of page is always stuck in the feeder at the end, and it is not released. I have to pull it out manually. It is doing that on every scan/copy from the ADF !

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Product Expert
Posts: 93
Registered: ‎04-17-2020

Re: Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

Hi,

 

Please look into these areas to try to resolve the issue since you state no paper jam is in the printer:

 

Placing Document
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/02030000.html

 

Document Type
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/14020040.html#03050000

 

Clean Feeder
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/13010030.html

 

Collate features shoud be off.  <Copy>  <Collate>  <OFF>

 

Copy Ratio should be %100.

Enlarging or Reducing
https://oip.manual.canon/USRMA-0023-zz-SS-enUS/contents/04030010.html

 

Power off printer. Disconnect power cord for 30 seconds. Reconnect and power back on the printer.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 3
Registered: ‎08-17-2020

Re: Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

I tried all the above and checked the guides, nothing seem to make a difference so far !

New Contributor
Posts: 2
Registered: ‎02-04-2021

Re: Automatic Document Feeder (ADF) scans/copies 1 page into multiple pages

were you able to resolve this issue? looks like my printer is having the same problem. :-(

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