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New Contributor
Posts: 3
Registered: ‎10-27-2019

After update to OS X Catalina, MF229dw SCANNER does not work.

After update to OS X Catalina, MF229dw scanner does not work.,,

 

Canon MF Scan Utility.app says, "No scanner found"

 

Scanner access from System Preferences > Printers & Scanners says,

"The operation couldn't be completed. (com.apple.imagecapture error 4294957375.) (-9921)" 

 

 

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Esteemed Contributor
Posts: 2,224
Registered: ‎11-19-2017

Re: After update to OS X Catalina, MF229dw SCANNER does not work.

[ Edited ]

Greetings,

What might help.  Remove the printer and uninstall all Canon related software and drivers.

 

Now install Catalina Specific Drivers for your device.

 

Apple's decision to stop supporting 32bit Applications is the cause for this.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 1
Registered: ‎06-25-2020

Re: After update to OS X Catalina, MF229dw SCANNER does not work.

[ Edited ]

Greets!

 

uninstall instructions...

https://hk.canon/en/support/8203398600#11

 

After installing the new drivers, a connection error appears when trying to open the scanner:

 

Failed to open a connection to the device (-21345)

 

Cheers

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