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After update to OS X Catalina, MF229dw SCANNER does not work.

creekriot
Apprentice

After update to OS X Catalina, MF229dw scanner does not work.,,

 

Canon MF Scan Utility.app says, "No scanner found"

 

Scanner access from System Preferences > Printers & Scanners says,

"The operation couldn't be completed. (com.apple.imagecapture error 4294957375.) (-9921)" 

 

 

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

What might help.  Remove the printer and uninstall all Canon related software and drivers.

 

Now install Catalina Specific Drivers for your device.

 

Apple's decision to stop supporting 32bit Applications is the cause for this.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Greets!

 

uninstall instructions...

https://hk.canon/en/support/8203398600#11

 

After installing the new drivers, a connection error appears when trying to open the scanner:

 

Failed to open a connection to the device (-21345)

 

Cheers

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