12-24-2017 01:02 PM
I'm printing A5 envelopes and it's printing the first line of the address faintly on the envelope first (not centered) and then it is actually printing it centered as it shoudl be. At first i thought it was just smudging but i see it is actually prnting the first line of the address block twice!
04-04-2018 03:19 PM
Hello.
Make sure that the envelope is as flat as possible. If parts of the envelope happen to be bulging, the ink carriage may end up rubbing the paper.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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