Hi Irisiri,
What app are you using to print your photos?
Are you using SELPHY Photo Layout?
Have you changed the ink cassette?
For quicker assistance, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your SELPHY CP1500 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
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