CP1500 line 1,5 sm in every photo

[bbnedqlkiv]

I purchased a small printer, the “Canon SELPHY CP1500”.

From the very first print, it left a very fine line on one side, and all the following prints have it in the exact same place. After doing some research, I saw that many people have this “problem” — I put it in quotes because there are also many who don’t even notice it. Many people say that it’s inherent to the model itself and that even if I replace it, the problem will not be resolved.

Could you please advise me on how to proceed? Should I look for a replacement, is there any point, and is it possible to fix it?

Thank you very much for your time and dedication! I am also attaching photos showing the fine, annoying line.

[bbnedqlkiv]

 

[Patrick]

Hi bbnedqlkiv,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your SELPHY CP1500 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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