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Selphy CP1500 not recognizing photos on SD card

LethbridgeHS
Apprentice

I have a new CP1500 and trying to get it to recognise photos (jpg) on an SD card. All I get is ? mark.  Does anyone have any suggestions?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi LethbridgeHS,

The question mark that appears is an indication that the images you are attempting to print are not recognized by your SELPHY CP1500.

This issue would occur if you are attempting to print an image that has been edited or was saved in a format not supported by your printer.

As per the manual:

  • Images may not be displayed or printed correctly if they have been edited on a computer, or if the long side exceeds 35000 pixels.

 

 

 

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