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Printer not recognizing photo tray (PIXMA MG7720)

libbyk
Apprentice

Hello! I have a PIXMA MG7720 AIRPRINT ON MAC and am trying to print a photo from my iMac to my printer. The photo tray is loaded with 4x6 photo paper and I've set the settings to print from that tray. My file is also 4x6 but when I go to print it, the printer diverts to the letter tray. I've been able to do this in the past. So, I found the latest driver for this function and it's still not working. I appreciate any help! Thank you! Libby

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi libbyk,

What version of the macOS is installed on your Mac?

 

 

 

 

 

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