SELPHY CP910 not printing all colors, showing error message on new cartridge

[asuayan]

I have a Canon Selphy CP910 that’s probably close or over a decade old. It’s been working fine and I don’t really use it often. I just printed one 4x6 photo and one side did not print all the colors. I changed the ink and it became worse and worse after trying 4 different prints. On the 5th try, an error came up saying to replace the ink. As I said, I just replaced it. It just keeps saying to replace the ink when clearly there’s a new cartridge in the printer. Please help! I really love this printer. The quality of the print is much better than my Canon Ivy that is why I still prefer to use this. 

[Patrick]

Hi asuayan,

It would appear that your SELPHY CP910 would require service.  To obtain service, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on Service & Support on the left side of your My Canon account.

On the next page, click on the red Get Service & Support button to the right of your SELPHY CP910.

Then on the page that appears, scroll down and click on the Start Repair button.

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