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SELPHY CP1200 paper jam


I keep getting error messages related to paper. When I first turn it on, the paper feeds through, then comes out blank and the message says it's the wrong size. It's the same paper I've used in the unit for the 7 years I've had it. After that, I just get a simple Paper Jam message and have to turn it off and back on. That still doesn't resolve it. It's the same paper and ink cartridges I have always used, but suddenly something's wrong. Any ideas?


Product Expert
Product Expert


Since its same paper size and it comes out blank, the printer most likely experienced a hardware issue and would need to be replaced. 

Since the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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