SELPHY CP1200 black screen with canon written in white

[Caarly_hill]

I have just turned on my printer and I can’t seem to get past the beginning screen. It’s a black screen with canon written in white and none of the buttons are working. I

Any ideas

[Mike]

Welcome to the Canon Community Forum!

To better understand your issue, please tell us the operating system on the computer or device you are trying to print from, as well as your printer's model number.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

[Caarly_hill]

It is a Canon Selphy CP1200

[ArthurJ]

Hi,

Your printer has experienced an internal hardware failure and the printer would need to be replaced. 

You would qualify for the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[nelsonjcduarte]

Hello,

I´m having exactly the same issue!!!

Can you please help me?

Many thanks,

[ArthurJ]

Hi,

You can try a reset of the printer.

While the printer is on, unplug the power cord from the printer.

Then, while the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the issue is not resolved your printer would require service and I would recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.