Hi,
To resolve this issue, please try these steps:
1. On your phone, return to the main screen of the phone and tap Settings.
2. In Settings, tap Bluetooth.
3. The Mini printer should be listed. Tap the blue circle with the letter i to the right of it.
4. Tap Forget This Device.
5. Please obtain a paper clip or something small such as that. Please turn your Ivy printer on and then insert the paper clip into the hole labeled "Reset". When you insert the paper clip, you should feel a button depress inside the printer. Hold that button down for 4-5 seconds and then remove the paper clip from the hole
The printer should then again appear in the Bluetooth list on your phone. Connect to it and then you should be prompted to open the Canon app.
If the issue persists, contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your IVY printer and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.
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