Canon Ivy Cliq+2 white light turns blue when switched on

[Civy]

When I hold and power on the Canon ivy cliq+2 the LED lights up in white and then it turns blue. I've tried it both with the blue sheet and paper loaded and without, both having the same white light first then blue. It does not detect the blue sheet at all. I have also tried to reset the camera twice. Does anybody know of a way to troubleshoot this? 

[ArthurJ]

Hi,

Since the issue is not resolved after the steps you have take, your Ivy cliq would require service. Please create or log in to your Canon Account to see your technical support options.

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