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Cannon cp1200 black screen

Ghadeer
Apprentice

I have an issue with my canon cp1200, after several months I didn’t use it , now the screen is black with no informations except cannon written in white, can’t read the usb and the buttons are not responding 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on your description, you printer has experienced an internal hardware issue and would need to be replaced. 

If you printer is outside of it's 1 year warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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