Border cutting off on Ivy 2

[Sheenam]

I just started using my Ivy2 printer. I’ve tried the border settings out and every time I print, it cuts off the bottom border. 

What am I doing wrong?

 

[lexnichole]

This seems to still be an issue, any update on resolutions? I am trying to print out book covers, and it is cutting off the bottom of the cover that has the author name.Author name cut off on bottom

[JayC1]

Hi lexnichole! Thanks for contributing to the Canon community. I see that the bottom of your prints are being cut off.

So we can offer a solution, can you please write back with answers to the following questions:

• Are you using an IVY 2 Mini Photo Printer?
• If not, what device are you using to print your images?
• What app or program are you using to print the images?
• What settings are you choosing within the app?
• What kind of mobile device (or computer) are you printing from? (e.g. Android phone, iPad, Windows 11 computer).

If you need a solution quick, I recommend creating a My Canon account, registering the printer, and seeing if you have the option to call our toll free support number (1-800-652-2666).  You can create your My Canon Account by clicking on "Don't have an account" at the following website:
https://myid.canon/canonid/#/login 

I look forward to your response. Thanks again.

[Sheenam]

You can’t offer a solution. Canon says it’s a universal issue with the Ivy 2. 
Go back a read this thread. I use the Ivy 2 with the Canon Ivy app. There are no options for settings. And I use an iPhone.  It doesn’t matter because it’s a problem on Canon’s end. We’ve complained and it’s never been dealt with. I just don’t use that printer anymore because it’s terrible. 

[lexnichole]

Hi thanks for your response, but shortly after posting this I called customer support and was told this was already a known issue with no resolution at this time, which is a bit disheartening to hear because I received this as a birthday present. But in case you still need the info:

- yes I am using the canon ivy 2

- I am using the canon mini print app 

- I’m going to attach which setting I’m using 

- and now along with this issue, it’s printing out the bottom two shorter than the top two. 

- I am using the iOS app