01-09-2020 06:11 PM
I have an old Canon scanner: Canoscan LiDE 70. Works great, except I just discovered that there is no compatible software for Catalina! Really need to scan some documents. Is there some generic scanning software that will control this scanner?
Any advice that doesn't involve buying a new scanner or reverting to the previous OS is appreciated.
01-10-2020 03:02 PM - edited 01-10-2020 03:03 PM
The CanoScan LiDE 70 is not supported with macOS v10.15 Catalina. You can try using third party drivers from Hamrick, called VueScan. For more information, please use the following link:
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
01-13-2020 02:45 PM
What is the model number of the Canon product that you own?
What version of OSX is installed on your computer?
Are you using your Canon product with a USB cable or wirelessly?
01-13-2020 11:49 PM - last edited on 01-15-2020 01:56 PM by Danny
Thank you so much
The serial number of my PIXMA Canon printer/scanner is KKCBxxxxx [remainder of serial number removed for privacy]
I am using Mac OS Catalina
iMac (Retina K, 21.5 inch, 2019)
01-15-2020 01:16 PM
This is what I got from the vuescan folks:
"VueScan works with a number of Canon scanners using the plugin library that gets installed. The LiDE 70 is one of these scanners.
Generally, if the scanner has a driver for Mac OS X 10.7 or later on www.canon.com, it has a dual 32-bit and 64-bit driver and VueScan will work with it on Catalina."
So try to install a pre-catalina driver and then try vuescan again.
01-15-2020 01:51 PM
The MG5765 was not released in the U.S., and so I am unable to fully provide directions for troubleshooting it. Try removing the printer, and then reinstalling using the Canon-produced installation for the printer driver, scanner driver, and Canon scanning software.
The installations may be found through Canon support for your region. To find the correct site, refer to the map on the Canon Global website. If the above steps do not correct the problem, refer to the Canon support for your region for further troubleshooting.