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Occasional Contributor
Posts: 5
Registered: ‎01-09-2020

Scanner software for Mac Catalina

I have an old Canon scanner: Canoscan LiDE 70. Works great, except I just discovered that there is no compatible software for Catalina! Really need to scan some documents. Is there some generic scanning software that will control this scanner? 

 

Any advice that doesn't involve buying a new scanner or reverting to the previous OS is appreciated.

 

Thanks.

Product Expert
Posts: 3,877
Registered: ‎07-28-2014

Re: Scanner software for Mac Catalina

[ Edited ]

Hi 7catsbarking,

 

The CanoScan LiDE 70 is not supported with macOS v10.15 Catalina.  You can try using third party drivers from Hamrick, called VueScan.  For more information, please use the following link:

 

https://www.hamrick.com/

 

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

 

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

 

 

 

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New Contributor
Posts: 3
Registered: ‎01-11-2020

Re: Canon PIXMA MG5765 printer/scanner

My printer prints but will not scan (-9921) message comes up.

please what can I do?

Esteemed Contributor
Posts: 4,930
Registered: ‎02-17-2016

Re: Scanner software for Mac Catalina

Buy Vuescan. It will work with almost any scanner out there.

Occasional Contributor
Posts: 5
Registered: ‎01-09-2020

Re: Scanner software for Mac Catalina

Thanks. I did try Vuescan and it doesn't seem to recognize my scanner. 

Product Expert
Posts: 3,877
Registered: ‎07-28-2014

Re: Canon PIXMA MG5765 printer/scanner

Hi Margaret2,

 

What is the model number of the Canon product that you own?

 

What version of OSX is installed on your computer?

 

Are you using your Canon product with a USB cable or wirelessly?

 

 

 

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New Contributor
Posts: 3
Registered: ‎01-11-2020

Re: Scanner software for Mac Catalina

[ Edited ]

Thank you so much

The serial number of my PIXMA Canon printer/scanner is   KKCBxxxxx [remainder of serial number removed for privacy]

I am using Mac OS Catalina

Version 10.15.2

iMac (Retina K, 21.5 inch, 2019)

New Contributor
Posts: 3
Registered: ‎01-11-2020

Re: Canon PIXMA MG5765 printer/scanner

From Margaret2  

My computer is linked wirelessly to my printer/scanner

Oh sorry

Esteemed Contributor
Posts: 4,930
Registered: ‎02-17-2016

Re: Scanner software for Mac Catalina

7catsbarking:

This is what I got from the vuescan folks:

"VueScan works with a number of Canon scanners using the plugin library that gets installed.  The LiDE 70 is one of these scanners.

 

Generally, if the scanner has a driver for Mac OS X 10.7 or later on www.canon.com, it has a dual 32-bit and 64-bit driver and VueScan will work with it on Catalina."

 

So try to install a pre-catalina driver and then try vuescan again.

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Scanner software for Mac Catalina

Hello Margaret2.

 

The MG5765 was not released in the U.S., and so I am unable to fully provide directions for troubleshooting it.  Try removing the printer, and then reinstalling using the Canon-produced installation for the printer driver, scanner driver, and Canon scanning software. 

 

The installations may be found through Canon support for your region.  To find the correct site, refer to the map on the Canon Global website.  If the above steps do not correct the problem, refer to the Canon support for your region for further troubleshooting.

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