Unable to print shipping label from Toner Recycle page

[Serv10057]

Trying to print a label to recycle my used Toner cartridges.  I have tried for 2 weeks and it keeps telling me I have encountered an error and to try later.  I have used this several times in the past and never had any issues.  Is there another way to get a  prepaid label to return my cartridges?

Thank you

[Danny]

Thanks for joining the conversation, Serv10057!  The quickest way to get this taken care of is to give our support team a call.  If you have a home or small office laser printer in the imageCLASS family, you can reach our support team Monday through Friday at 1-800-OK-CANON (1-800-652-2666).  They'll be glad to look into the matter for you!

[Tintype_18]

Had a similar problem of not printing; get error message. At the suggestion of my wife, I shut off the printer and started over. It worked.