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Troubleshooting MP Navigator EX that freezes with more than 2 pages scanned

schweizer1
Apprentice

Hello

 

I have googled a lot and have not found anyone who has had my scanner problem: after finishing scanning with  MP Navigator EX v2.13 on a Canon LIDE700F, if there are more than 2 pages (6 with 150 dpi grayscale) scanned the application just hangs / freezes forever.  I basically must kill MP Navigator with Task Navigator after scanning each page, and restart, if I want to scan multiple document pages.  System is Windows 8.1 64 bit.  This did not happen with Windows 7 (could scan dozens of pages).  Canon Switzerland said that I have the latest version and driver and did not suggest any other solutions.  Before I start trying alternative scanner software, I thought I would try a user forum for any suggestions.

 

Thanks

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